Faq
Before you book
- How do I make a booking on your website?
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- What information do I need in order to book?
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To book a transfer with BlackTransfers, you will need the following details:
1. **Pick-up location** (airport, hotel, or specific address)
2. **Drop-off location** (destination address)
3. **Date and time of transfer**
4. **Number of passengers**
5. **Amount and type of luggage** (including golf clubs or bulky items if any)
6. **Vehicle preference** (premium car or van, if applicable)
7. **Contact information** (name, email, phone number)Providing this information ensures that we can assign the most suitable vehicle, offer a fixed price, and guarantee a smooth and comfortable transfer experience.
- I cannot find a route I want to book. What to do?
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If you cannot find the route you want on our booking system, don’t worry. At BlackTransfers, we can arrange **custom transfers to any destination** in Spain or nearby areas.
Simply **contact us directly by phone or email**, and our team will help you plan the route, provide a fixed price, and ensure a smooth and comfortable transfer with one of our premium vehicles or spacious vans.
- How do I pay for my transfer?
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With BlackTransfers, payment is simple and flexible. You can choose to **pay securely online in advance** using credit/debit card or Bizum, or you may **pay the driver directly in cash or by card** upon arrival at your destination.
All prices are fixed and confirmed at the time of booking—no hidden costs, no surprises.
- Can I book a transfer with more than one stop?
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Yes, absolutely. At BlackTransfers we can arrange transfers with additional stops along your journey. Whether you need to pick up other passengers, drop off luggage, or make a short detour, we will customize the route to suit your needs.
Please inform us at the time of booking so we can plan the most convenient itinerary and provide you with a clear price in advance—always with no hidden costs.
Before you travel
- What luggage entitlement will I have?
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Aquí tienes una respuesta en **inglés**, adaptada para tu empresa **BlackTransfers**, con un tono claro y
With BlackTransfers, each passenger is entitled to **one standard suitcase and one piece of hand luggage**. If you are traveling with extra or oversized items—such as golf clubs, large suitcases, or bulky equipment—please let us know in advance so we can allocate a suitable vehicle, such as a spacious Mercedes V-Class or Vito, or provide a trailer if necessary.Our goal is to ensure your transfer is comfortable, with enough space for both passengers and luggage, at a fixed price with no hidden costs.
- Where will I meet the driver when I arrive?
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When you arrive, your BlackTransfers driver will be waiting for you at the designated meeting point inside the arrivals hall, holding a sign with your name clearly displayed.
For Málaga Airport, this is typically just after the baggage claim area, once you exit into the public arrivals hall. For other airports, train stations, or specific pick-up locations, the exact meeting point will be confirmed in your booking details.
This way, you can enjoy a smooth arrival experience without any stress.
- What happens if I can’t locate my driver?
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If you cannot find your driver upon arrival, there is no need to worry. At BlackTransfers, your driver will always be waiting for you at the agreed meeting point, holding a clearly visible sign with your name.
In case you have any difficulties, you can contact your driver directly or call our 24/7 customer service number provided in your booking confirmation. We will immediately assist you to ensure a smooth and stress-free transfer.
- My group size has changed, can I choose another vehicle?
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Of course. At BlackTransfers we understand that travel plans can change. If your group size increases or decreases, you can simply let us know in advance and we will adjust your booking to a more suitable vehicle, whether it’s a premium sedan or a spacious van like the Mercedes V-Class or Vito.
Our flexible fleet allows us to accommodate both small and larger groups while ensuring comfort, elegance, and a fixed price with no surprises.
- How long will the transfer take?
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With BlackTransfers, travel times vary depending on your destination and traffic conditions. For example, a transfer from Málaga Airport to Marbella usually takes around 40–50 minutes, while Estepona is about 60–70 minutes. Longer journeys such as Granada, Córdoba, or Seville are also available with our premium fleet.
Below you can find an estimate of transfer times from Málaga Airport to the most popular destinations:
### **Estimated Transfer Times from Málaga Airport**
*(depending on traffic conditions)*
| Destination | Approx. Duration |
| ———— | —————- |
| Marbella | 40–50 minutes |
| Puerto Banús | 50–60 minutes |
| Estepona | 60–70 minutes |
| Manilva | 70–80 minutes |
| Sotogrande | 80–90 minutes |
| Mijas | 25–35 minutes |
| Nerja | 60–70 minutes |
| Granada | 90–100 minutes |
| Córdoba | 110–120 minutes |
| Seville | 140–160 minutes |






